Terms and Conditions
Terms and Conditions
The Gordo’s Loyalty & Gift Program is a loyalty reward program that is operated by Gordo’s Diner and our loyalty program provider, ACKROO Inc. The loyalty program operates only at Gordo’s Diner restaurant. In using the Gordo’s Loyalty & Gift card, you are agreeing to the Terms and Conditions of the Gordo’s Loyalty & Gift Program.
How to Register in the Program
You can get a Gordo’s Loyalty & Gift card at our location by requesting one from our staff. The Card may only be used once the server at our cash station activates it by electronically “reading” it into the Gordo’s point of sale computer, which will occur at the same time the card recipient makes their first purchase. Once activated, Gordo’s rewards will begin to accrue to that specific card. However, a cardholder will only be able to redeem Gordo’s rewards after the cardholder registers the card online at gordosdiner.com/loyalty
The Gordo’s Loyalty & Gift card is not a credit card or debit card but merely a rewards accumulation card. The Gordo’s Loyalty & Gift card is the property of Gordo’s Diner and it may be revoked at any time by Gordo’s Diner at its sole discretion. Gordo's reserves the right to cancel the card of any member (revoking all accumulated cash rewards) should a participant not follow/or abuses the Program and/or its Terms and Conditions.
It will be at the sole discretion of Gordo’s Diner if anyone other than an individual can obtain an account as a “registered entity” (i.e., a business, partnership or corporation). Participants are responsible for notifying Gordo’s Diner of any changes in their member profile information such as mailing address, telephone numbers and e-mail address. Any failure to notify Gordo’s Diner of any such changes shall be held at the responsibility of the Participant. Gordo’s shall not be held liable for misdirected communication such as mail, telephone or email communications, or any consequences resulting from a Participant not updating their contact information.
Collecting Gordo’s Rewards
Once a Card is activated, each time an eligible purchase at Gordo’s Diner is made, the Participant will earn Gordo’s rewards according to the Gordo’s rewards schedule contained in these Terms and Conditions and at the rate posted on the Gordo’s Diner website. Only one Gordo’s account number is issued per customer and only one Gordo’s Loyalty & Gift card is permitted per customer. Please note that anyone may use a Participant’s primary card, and in so doing all Gordo’s rewards accrued through any such usage will accrue in the name of the Participant associated with the card number being used.
Customers are required to present their Gordo’s Loyalty & Gift card before the final transaction payment is taken by the store clerk. If a participant does not present their card at the time of purchase, no retroactive accumulation of Gordo’s rewards will occur. Thus, the only opportunity to collect Gordo’s rewards is at the time of an actual purchase in coordination with Participant presenting their card.
Gordo’s rewards will be awarded in accordance with the Reward Schedule posted on the Gordo’s Diner website. (In the case of any difference between the set reward schedule posted on the Gordo’s Diner website (www.gordosdiner.com) and reward schedules published elsewhere, the reward schedule posted on the Gordo’s Diner website shall be taken as accurate. Gordo’s rewards will be awarded before any taxes. Gordo’s rewards will be awarded on the net pre-tax price of an item after any discounts. In the case of special offers that award additional Gordo’s rewards based on a multiplier of the base reward schedule, selected in-store merchandise and/or services already subject to earn additional Gordo’s rewards may or may not be excluded from any additional offers.
Gordo’s rewards will not be issued on the purchase of the following items/services: gift cards, alcoholic beverages, catering trays and platters, items excluded by law and other items specified as exclusions from time to time.
Gordo’s rewards issued on a transaction will be shown on a separate receipt issued at the time of purchase. In the event of communication loss with the server that records the accrual of Gordo’s rewards, a customer will be awarded automatically when the system regains communication with the server and the new balance will be printed on the customer’s receipt.
In the event of a discrepancy between the Gordo’s rewards issuance and/or balance on a receipt and/or those posted online and/or as contained in Ackroo Inc.’s internal database, the information appearing in Ackroo Inc.’s database will be taken as accurate. The information appearing online is initially generated from point of sale computer transactions as they occur at Gordo’s Diner, and for this reason the information appearing online may not accurately reflect data contained on Ackroo’s internal database.
If a Gordo’s Loyalty & Gift Program participant has an issue or feels there is a discrepancy with the value of Gordo’s rewards earned on a particular transaction, the participant has 30 days from the date of the transaction on their receipt to contact firstname.lastname@example.org and report on the matter; after 30 days from the date of a respective transaction, any respective amount of Gordo’s rewards appearing in relation to that transaction in Ackroo Inc.’s database that has not been questioned by a program participant will be deemed not to be contested and no adjustments will be made. If it’s discovered that Gordo’s rewards were not properly issued or redeemed, Gordo’s Diner, in its sole discretion reserves the right to make any adjustments to the Gordo’s rewards to correct any discrepancies.
When a participant makes a return and/or exchange, the Gordo’s rewards will be deducted from the participant’s account. The amount of rewards deducted will equal the amount of Gordo’s rewards issued for the returned item or service. If the return and/or exchange relates to an item/service acquired through the redemption of Gordo’s rewards, all redeemed Gordo’s rewards will be returned in their format.
If there is no activity on a participants account for 12 consecutive calendar months, Gordo’s Diner reserves the right to terminate the account and no credit of any kind will be given to the participant. The accumulation of Gordo’s rewards does not entitle the participant to any financial stakehold as Gordo’s rewards remain the property of Gordo’s Diner in perpetuity.
Gordo’s Diner may from time to time offer extra Gordo’s rewards on selected in-store merchandise and/or services. In these cases, the amount of extra Gordo’s rewards advertised in-store will be awarded in addition to the base amount awarded pursuant to rewards schedule posted on the Gordo’s Diner website (in the case of any difference between the rewards schedule posted on the Gordo’s Diner website and reward schedules posted elsewhere, the Gordo’s Diner website shall be taken as accurate). Items which are made eligible for earning extra Gordo’s rewards pursuant to the rewards schedule are subject to a limited purchase of one item per visit/transaction unless otherwise stated.
How to Redeem Gordo’s Loyalty & Gift Rewards
Gordo’s rewards are redeemable, pursuant to the terms contained in these Terms and Conditions, at the rate of 5% (10% Mon-Thurs – current campaign) on all applicable purchases.
As per applicable tax legislation, GST, PST, HST and any other taxes are calculated and payable by the Participant on the full amount of the purchase price before any reduction for redeemed rewards.
In order to redeem, Gordo’s rewards, the card must be registered at gordosdiner.com/loyalty. Additionally, to redeem a Gordo’s reward, a Participant must present their registered card at the time of redemption. At that time, the Participant’s Gordo’s rewards balance will be reduced by the amount of Gordo’s rewards redeemed. Gordo’s rewards can be redeemed in any amount, once the amount of $20.00 worth of rewards is reached, granted the required amount of Gordo’s rewards exists in the Participant’s account prior to a purchase/redemption taking place. Gordo’s rewards can only be redeemed by the Participant who is the registered Participant of the account holding the Gordo’s Loyalty & Gift card. Gordo’s Diner will not be held liable for any unauthorized purchases/redemptions made by anyone other than the registered Participant. Redemption of Gordo’s rewards can only take place if the Gordo’s rewards server (operated by Ackroo Loyalty Inc.) is fully operational and the Participant has an account, which is in good standing with the program.
Gordo’s Diner may add or delete products and services eligible for Gordo’s redemption at any time without notice. In addition, Gordo’s Diner may substitute products and services eligible for redemption with those of equal or greater value at its discretion.
Gordo’s rewards have no value except as applied towards the purchase of goods and services offered for sale at Gordo’s Diner. Nor are they exchangeable for cash and cannot be used to make card payments. Gordo’s rewards cannot be sold or purchased and are void if sold for cash or any other consideration.
By redeeming their Gordo’s reward, the Participant shall at that time be deemed to have automatically released Gordo’s Diner from any and all liabilities and/or claims regarding the redemption and the use of the reward and any loss or damage caused by goods and services supplied as a reward.
General Terms and Conditions
Gordo’s Diner at its sole discretion reserves the right to modify or terminate the program at any time by posting a revised set of Terms and Conditions on its website, and once posted the new set of Terms and Conditions shall immediately apply.
In case of a lost or stolen Gordo’s Loyalty & Gift card, a new card will be provided to the participant upon request at Gordo’s Diner. Any accumulated/unredeemed Gordo’s rewards balance relating to the old card can be transferred to the new card when a participant registers their new card. The balance of Gordo’s rewards can only be transferred if the old card was registered and Gordo’s Diner and Ackroo Inc. can verify the authenticity/identity of the old card participant. A lost or stolen card that is reported will be deactivated once a participant registers a new card and transfers there Gordo’s rewards balance from their old account to their new account number. Gordo’s Diner assumes no liability for Gordo’s rewards that are redeemed by any person(s) prior to a customer registering a replacement card by visiting www.gordosdiner.com/loyalty. If any Gordo’s rewards are redeemed prior to such notification, any unauthorized redeemed Gordo’s rewards will not be reinstated to the participant’s new card.
If circumstances beyond Gordo’s Diner or Ackroo Inc.’s control affect Gordo’s Diner or Ackroo Inc.’s ability to operate the Gordo’s Loyalty & Gift Program, the program may be suspended or terminated without notice, and Gordo’s Diner may restrict or alter any aspect of the Gordo’s Loyalty & Gift Program without notice at any time at its sole unfettered discretion. In the event any of the foregoing occurs Gordo’s Diner and Ackroo Inc. will have no liability whatsoever to any Gordo’s Loyalty & Gift Program participant as a result thereof. Gordo’s Diner and Ackroo Inc. shall be automatically released from all claims by program participants in respect of any participant’s suspension, termination, or any forfeiture of Gordo’s rewards, or in respect of any modification, suspension or termination of the program.
Gordo’s Diner is not responsible for any errors or omissions of any kind, whether in these Terms and Conditions or as the result of any mechanical or technological failure or whether as the result of any human error, whether by Gordo’s Diner, its employees or licenses, Ackroo Inc., its employees or by any other person.
Gordo’s Diner at any time may make enhancements or changes to the Gordo’s Loyalty & Gift Program. Any revisions to these Terms and Conditions will be posted to the Gordo’s Diner website and will then serve as an official amendment once posted.
Failure to comply with any of the Terms and Conditions laid out or any violation, fraud, theft or abuse of the Gordo’s Loyalty & Gift Program in any way may result in forfeiture of all Gordo’s rewards and possible suspension and/or cancellation of a participant’s Gordo's account without compensation, all the foregoing is at the sole discretion of Gordo’s Diner and all without notice to the participant/registered cardholder.
Most of the information provided by participants through the online registration form will constitute personal information, as that term is defined under the Personal Information and Protection of Electronic Documents Act (“PIPEDA”). Examples include, your name, gender, postal address and email address. While Gordo’s Diner and Ackroo Inc. are collecting such personal information for purposes of administering the Gordo’s Loyalty & Gift Program, this information may also be used by Gordo’s Diner for marketing purposes or to notify participants of special promotional offers unless you choose to opt out of receiving promotional material.
Participants in the Gordo’s Loyalty & Gift Program can choose not to opt in to Gordo’s Diner’s marketing database or to be contacted for promotional reasons by selecting the appropriate response during the online registration process. Any online registration received without the exclusion check-off boxes checked off, will be deemed to have consented to the use of their personal information for the purposes described above. Gordo’s Diner assumes no responsibility or liability in the event that a participant’s personal information is unlawfully/without authorization accessed by a third party due to the participant not taking the necessary steps to ensure their information is secure (i.e., a lost or stolen password, dissemination of a password in a public sphere etc.).